Safer communities, healthier lives

New Direction - Lewisham

New Direction provides a flexible and confidential treatment and support service for adults with substance misuse issues living in Lewisham. Our service has a team that includes recovery workers, doctors, recovery nurses, complementary therapists, volunteers and peer mentors.

What we do and how we do it

New Direction works with people over 25* who would like to access support for their drug or alcohol misuse. This includes support for friends, families and carers (those under 25 should contact Lifeline at

Our service helps people to make and sustain the changes they need to reduce and, ultimately, stop their drug and alcohol use. We aim to empower service users to identify and realise their goals throughout their recovery journey to a healthier, safer life.

Our services include:

  • Health care clinics at which our recovery nurses provide health care advice, screening and vaccinations for blood borne viruses, such as Hepatitis C.
  • Needle exchange to ensure safe equipment and provide advice for injecting drug users.
  • Talking therapies that enable people to build and maintain their motivation, understand their use of drugs and alcohol, and make long-term changes for a healthier and safer life.
  • Medically-assisted recovery including access to medical detoxification and alternative medication to reduce people’s use of some illegal drugs.
  • Assessments and goal setting including a structured, holistic recovery plan that is regularly reviewed and addresses additional support needs around housing and employment.
  • Support and treatment to manage, reduce and stop alcohol and drug misuse.
  • Advice, guidance and support including access to a key worker on a one-to-one basis and therapeutic and educational group sessions.

We offer ongoing support to help maintain your recovery, including:

  • Rehabilitation support.

  • Complementary therapies.
  • Recommendations to community groups and services.
  • Support from a peer mentor – a fellow service user who is at an advanced stage of their recovery journey.
  • Family and carer groups, to support those affected by the drug or alcohol use of somebody else.
  • Joint working with mental health services to identify appropriate support.
  • Links with local colleges and employers to provide education, training and employment (ETE) opportunities.

* We provide opiate substitute prescribing for 18-25s.

Open access

We operate an open access service every day where you can just turn up and be assessed (please note that this is a first come first served system):

  • Monday 10am-6pm
  • Tuesday 1.30pm-4pm
  • Wednesday 10am-6pm
  • Thursday 10am-4pm
  • Friday 10am-4pm

Make a referral

Referrals from other professionals can be made via phone or email (please see attached referral form). You can also contact us to find out more about what we do.

Can’t attend your appointment?

If you are unable to attend an appointment then please call the service to speak to your key worker or duty manager (please call as early before your appointment as possible):

Call: 020 8314 5566 

Other sources of local support

Lewisham Service User Consultancy (LSUC) - 020 8692 4446 Extension 252


Single Homeless Intervention and Prevention (SHIP) - Tel: 020 8314 3020


Citizen’s Advice Bureau (CAB) – Catford Bureau Gateway phone sessions 0844 826 9691 Tuesday, Wednesday and Thursday 2pm–4pm and Friday 10am–1pm

We are located close to Lewisham Hospital, opposite the Islamic Centre. The following buses stop outside the service:

47, 54, 75, 136, 185, 199 and 208

We are approximately a 10-15 minute walk from Lewisham Station or Catford Stations.

Please note that there is no parking on site for service users or visitors (parking is available on nearby roads).

410 Lewisham High Street
SE13 6LJ
United Kingdom
020 8314 5566

There is an answer machine service, please leave a message with your name and contact number if you require a call back.

020 8690 3660
  • Monday 9.30am-7pm
  • Tuesday 1.30pm-5pm
  • Wednesday 9.30am-7pm
  • Thursday 9.30am-5pm
  • Friday 9.30am-5pm

A Saturday Social Hub is also provided, more information can be provided following assessment.

A warm Welcome from our Service Manager

I would like to welcome you to CRI New Direction and we look forward to supporting you in whatever decision you have chosen to make regarding your treatment. We know that this can be a challenging process but you have taken the first important step to improving the overall quality of your life and well-being. We are here to support you with your recovery and offer a range of options to address whatever behaviour you feel is problematic. When you come into the service you will be advised what to expect from us and we will explain to you how the service works (including assessment, allocation, groups and prescribing). Please feel free to contact the service for an informal discussion about your needs and please talk to a member of staff or peer mentor if you have any questions.
Ed Shorter, Services Manager, CRI New Direction - 07826 908166

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